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My Bill

Learn how everything is broken down every month

Understanding My Bill

Our typical bills are fairly simple but government fees and taxes can make them a little more complex at times.  We will attempt to break down the “extras” you may see on the bill from month to month.  Hopefully, it will clarify things a little better.


Account Summary

The Account Summary section shows the Account Name, the Account Number and the main billing address for the account.  When calling about a billing issue, we may request the Account No. shown here.

Account Summary

Invoice Summary

The Invoice Summary covers a general look of what the bill looks like overall.  The 4 main parts of this section are the Invoice Number, Invoice Date, Invoice Due Date, and Total Charges.  The Invoice Number is the reference you will provide when call about questions about a specific bill.  The Invoice Date is the date the Invoice is created and the cycle in which billing usually begins.  The Invoice Due Date is the date in which the bill must be paid in order to prevent disconnection due to non payment or additional late fees.  The Total Charges are what were charged for this current billing cycle.

Invoice Summary

Late Fees

Where allowed by law, US IP Communications may implement late payment interest of no more than 18% annually. Rates will vary based on state regulations. Interest will be calculated based on daily balances and will be
applicable for each day that a delinquent balance is outstanding. This
charge will apply to all balances that are delinquent through such time
that payment in full is received at US IP Communications. The late payment interest will be billed on a monthly basis. Accounts billed outside the US will
not be charged LPI.

Reconnect Fee

Where allowed by law, US IP Communications may implement a $25 service fee for restoration of service where delinquency has caused an interruption.
This fee will be applicable to each account that is being restored and
will be included on your monthly billing statement.

Federal Telecommunications Relay Services

This charge is to help pay for relay services that transmit and translate calls for people with hearing or speech disabilities.

Federal Universal Service Fund

All telecommunications service providers must contribute to the federal Universal Service Fund, which helps people in rural and high-cost areas, and income-eligible consumers, get access to telecommunications services at reasonable rates through programs and initiatives such as the Connect America FundLifeline and the E-rate program for schools and libraries.

911, LNP, TRS

911 – To help local governments pay for emergency services such as fire and rescue.

Local Number Portability – For keeping your current local telephone numbers when switching from one service provider to another at the same location. Fees may vary by company; some may not charge any fees. These fees are not taxes.

Telecommunications Relay Service – To help pay for relay services that transmit and translate calls for people with hearing or speech disabilities.

Other Charges

“Directory Assistance” – For placing 411 or (area code) 555-1212 directory assistance calls.

“Monthly Calling Plan Charge” – For any monthly calling plan, such as unlimited long distance calling on your wireline bill or unlimited minutes on your wireless bill.

“Operator Assisted Calls” – For calls connected by an operator. Rates for these calls generally are higher than rates for unassisted calls.

“Features Charges” – For services such as call forwarding, three-way calling, call waiting, voice mail and caller ID.